M5 takes a personal approach to customer service

Great customer service is having personal relationships with people you trust. Delivering pro-active service requires having  tools that minimize the chance that problems will even occur. These ideals embody M5's Active Service® philosophy.

Dedicated account managers

We assign every customer a dedicated account manager.  Your AM will work with you from day one using his or her industry expertise to ensure a successful implementation. But your relationship doesn’t end there. Your AM will continue to be there for you if you have any questions or additional needs. 

Active Service tools

• Pro-active carrier monitoring
• Client account and network monitoring
• Online embedded continuity planning
• End user feature monitoring

"The burden is off my back because if a problem comes up I can solve it with one phone call, it's amazing." - Linda Torchia, Director of IT, George Comfort and Son

Get the best customer service with M5