VoiP Industry Insights & Trends
Putting employees first is a secret well known to many of the world’s best service brands. It is a surprisingly controversial notion. I’m often asked, “ Shouldn’t the customer come first?” No. Not if you want to provide the best possible customer experience.
Most call center managers think abandoned calls are a bad thing, but they can be a sign of excellent customer service.
What would a business with intelligent office technology look like?
Today businesses no longer need to invest in an ancient piece of hardware to share information.
When you call a vendor or business, hearing a real person makes that call an experience, one that is memorable and valuable.
M5 performs exactly as they said they would and exactly as we hoped. Voice is central to Aquent's success and we believe we have a partner that can support and facilitate our ongoing growth.