Experts have encouraged telecommunications companies looking to lower their overall operating costs to adopt VoIP business phone systems.

ChannelPartners recently obtained early results from a new study conducted by IT nonprofit organization CompTIA regarding the unified communications industry.

A recent Channel Insider report suggested that one of the most difficult aspects of the unified communications market is having more companies adopt the technology.

Some companies find it difficult to take advantage of the data coming through their call center, according to a recent CIO report.

The rapid growth of mobile, social and cloud computing technologies has made it possible for employees to achieve their tasks without physically being in their offices.

The growth of bring your own device among small and medium-sized businesses has continued gaining steam, and this adoption is also driving the need for effective unified communications solutions to support the trend.

A new study by Frost & Sullivan revealed that contact center firms are seeing increased retention due to improving career opportunities and evolving technology.

While the cost benefits of VoIP service can be quantified by curious parties, the productivity gains that are often cited as the solution’s primary benefit are not so much.

Not all hosted contact center technology is made equal, however, there are ways for a company to figure out which hosted solutions will work best for its specific needs.

ContactBabel, an independent contact center analyst firm, recently released a study showing that virtual and cloud-based centers have shorter queue times and fewer problems associated with call spikes than non-cloud centers.