Small and medium-sized businesses with on-premise computing services, such as voice, security and connectivity are branching away from on-site connected hardware in favor of options such as cloud computing.

Company call centers are designed to handle a large number of customer inquiries, but some are falling short in certain areas.

Experts have encouraged telecommunications companies looking to lower their overall operating costs to adopt VoIP business phone systems.

ChannelPartners recently obtained early results from a new study conducted by IT nonprofit organization CompTIA regarding the unified communications industry.

A recent Channel Insider report suggested that one of the most difficult aspects of the unified communications market is having more companies adopt the technology.

Some companies find it difficult to take advantage of the data coming through their call center, according to a recent CIO report.

The rapid growth of mobile, social and cloud computing technologies has made it possible for employees to achieve their tasks without physically being in their offices.

The growth of bring your own device among small and medium-sized businesses has continued gaining steam, and this adoption is also driving the need for effective unified communications solutions to support the trend.

A new study by Frost & Sullivan revealed that contact center firms are seeing increased retention due to improving career opportunities and evolving technology.

While the cost benefits of VoIP service can be quantified by curious parties, the productivity gains that are often cited as the solution’s primary benefit are not so much.