Industry News

The U.S. Air Force is exploring the idea of utilizing commercial mobile carriers to overhaul parts of its mission communication capabilities.

Contact center companies have reported increased quality of customer service and better monitoring of services through newly implemented cloud-based solutions.

CIO recently named the top 8 customer relationship management trends for the new year – a list that includes flexibility, crowdsourcing and social networks among the most important developments affecting the practice.

Unified communications systems are capable of providing businesses with a wide range of technically advanced collaboration features.

Small and medium-sized businesses have the potential to unlock all of the advanced telephone capabilities that large companies use if they turn to a cloud communications provider for a hosted VoIP or cloud PBX solution, Noobpreneur reported.

Many industry experts anticipate that the rising popularity of social media will combine with its ability to host various collaboration applications to make it a replacement for current unified communications systems.

The unified communications sector has hit a clear benchmark as more solutions providers are touting solutions that work with specific end points, UCStrategies reported.

The current economic climate means that many businesses are unable to afford significant capital investments, but they still need to find ways to improve operational efficiency.

A few decades ago, many organizations supported collaboration with rotary phones and letters.More recently, email and mobile phones were dominant.

General market conditions are driving many businesses to change the way they approach communications infrastructure and business phone systems.