Industry News

Voice over IP solutions provide a cost effective way to reduce telephone expenses.

Cloud and software-as-a-service (SaaS) solutions provide a number of benefits for a company, though often at the cost of retraining or hiring of new IT professionals.

Keeping the customer satisfied has always been the No. 1 goal of the call center.

Video conferencing – part of many unified communications solutions – deployment has risen, according a survey by a leading networking company.

As businesses begin to adopt tablets for computing needs, the need for customized apps will rise.

When a business makes the move to cloud-based solutions for unified communications and collaboration, it is important for it to consider public, private and hybrid cloud types.

With the large push toward VoIP and cloud VoIP communications, it is important for companies to examine reliability as a deciding factor in their decision to make a move to VoIP.

A recent Techaisle survey performed in conjunction with a leading computer vendor found that cloud application deployment among small and medium sized businesses is expected to increase over 200 percent in 2012.

A recent Research and Markets report declares that the enterprise VoIP market in North America will continue see 15 percent annual growth between 2010-2014, due to demand for improved phone system integration.

In a recent Information Week survey, many companies admitted that they do not know what services unified communications actually provides.