877.M5HELP3M5 Fall 2009 Product Release
New Look and Feel
Redesigned Service Portal for ease of use
* Completely updated navigation
* User friendly naming conventions
Business Activity Monitoring
Measure what you want to improve. Businesses that are focused on improving sales performance, managing service levels, and staffing appropriately rely on phone-based metrics to do this effectively. Gain insight into your business via M5's phone system using M5's Business Activity Monitoring which highlights activity from the previous seven days. The following Business Activity Monitoring charts are included with your M5 Networks service at no additional cost.
* Call volume by time of day which shows your company's activity by hour
* Count of calls by day of the week which shows your company's overall weekly activity
* Top 10 numbers inbound/outbound call volume which shows your company's most active callers
* Top 10 called numbers which shows whom the company spoke to frequently
* Top 10 numbers by call class which shows which callers cost the company the most
* Top 10 inbound numbers which shows who called the company most frequently
Administrative Enhancements
Manage Authorized Contacts and Roles
* Assign roles to individuals, both inside and outside your organization, to manage your M5 phone system and account
* Manage Authorized Contacts, roles, assignments, re-assignments all from one page
* Track role invitations sent to users outside your organization
* Manage profile information, such as primary profile, for users who have multiple numbers/profiles
* Manage user permission for On Demand Solutions
Manage Individual User Details
* Edit and keep contact details current with the new and simpler UI
* Set preferences for receiving new product updates
* Set preferred contact method, phone or email, and choose the appropriate email address
Billing Enhancements
* View weekly charts on calling activity
* Subscribe for M5's advanced customizable reporting service
Partner Enhancements
* Single log-in to easily view all clients
