911 Service and limitations
The 911 Service Provided By M5 Is Subject To The Following Limitations:
- YOUR 911 SERVICE MAY NOT WORK IF THERE IS A POWER OUTAGE.
- YOUR E-911 SERVICE MAY NOT WORK IF YOUR BROADBAND CONNECTION IS DISRUPTED OR CONGESTED FOR ANY REASON, OR IF YOUR SERVICE IS TERMINATED OR SUSPENDED FOR ANY REASON.
- YOUR 911 SERVICE MAY NOT BE OPERATIVE UNTIL SEVERAL DAYS AFTER YOU INITIATE SERVICE WITH M5, OR CHANGE YOUR SERVICE ADDRESS.
- YOUR 911 SERVICE WILL NOT WORK IF YOU MOVE YOUR PHONE TO A NEW LOCATION WITHOUT ALERTING M5.
- YOUR 911 SERVICE MAY NOT WORK IF YOU USE M5’S SERVICE AS REMOTE USE
- YOUR 911 SERVICE MAY NOT WORK IF THE TELEPHONE NUMBER PROGRAMMED ON THE IP PHONE IS FROM A DIFFERENT GEOGRAPHIC RATE CENTER THAN WHERE THE IP PHONE IS PHYSICALLY LOCATED.
- YOUR 911 SERVICE MAY NOT WORK IF YOU INCORRECTLY FILLED OUT YOUR ADDRESS VERIFICATION FORM.
- YOUR 911 SERVICE MAY NOT WORK IF YOU USE A PC-BASED IP PHONE.
- YOUR 911 SERVICE MAY NOT WORK IF THE TELEPHONE NUMBER PROGRAMMED ON THE IP PHONE BEGINS WITH 8XX.
BY SIGNING AN ORDER FORM FOR M5 SERVICE, YOU AGREE AND AFFIRMATIVELY ACKNOWLEDGE THAT M5 HAS ADVISED YOU OF THE CIRCUMSTANCES UNDER WHICH 911 SERVICE MAY NOT BE AVAILABLE OR MAY BE LIMITED IN COMPARISON TO TRADITIONAL 911 SERVICES.
YOU AGREE TO NOTIFY ANY POTENTIAL USER OF THE SERVICES OF THE LIMITATIONS LISTED IN THIS ATTACHMENT.
FOR E911 PURPOSES, M5 WILL REGISTER YOUR LOCATION ONLY AS THE LOCATION LISTED ON YOUR ORDER FORM OR CUSTOMER ADDRESS FORM. ONLY ONE LOCATION WILL BE REGISTERED PER TELEPHONE NUMBER. YOU AGREE TO ADVISE M5 IF THIS LOCATION INFORMATION IS INACCURATE, AND YOU AGREE TO UPDATE THIS LOCATION INFORMATION AT LEAST FIFTEEN (15) DAYS BEFORE A CHANGE OF LOCATION TAKES PLACE. IF YOUR REGISTERED LOCATION IS INCORRECT OR HAS NOT BEEN UPDATED, THE 911 EMERGENCY OPERATOR WILL RECEIVE THE WRONG ADDRESS INFORMATION.
THE LOCAL EMERGENCY SERVICE OPERATOR RECEIVING EMERGENCY SERVICE CALLS MAY NOT HAVE A SYSTEM CONFIGURED FOR E911 SERVICES OR BE ABLE TO CAPTURE AND/OR RETAIN AUTOMATIC NUMBER OR LOCATION INFORMATION. THIS MEANS THAT THE OPERATOR MAY NOT KNOW THE PHONE NUMBER OR PHYSICAL LOCATION OF THE PERSON WHO IS MAKING THE E911 CALL, DUE TO TECHNICAL FACTORS IN NETWORK DESIGN.