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The way companies purchase phone systems has changed. There are m...
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Featured
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M5CONNECT: Netsuite
M5Connect for NetSuite completes the picture of an integrated enterprise by seamlessly joining NetSuite and the telephone for optimal information management and productivity. Integrated telephony features, once only available in the call center, are now accessible to the entire enterprise.
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M5CONNECT: Microsoft Outlook
M5Connect for Outlook can be used to dial a number contained in an email message or signature line. M5Connect will recognize phone numbers in an email and add SmartTags(1) for easy dialing. Of course, you can also dial phone numbers in contact records. Click-to-dial eliminates "fat finger" dialing mistakes and accelerates the interaction with customers, colleagues and partners.
(1) Smart tags are only available on Office 2007 and newer. -
M5CONNECT: Salesforce.com
Salesforce.com is the most popular Customer Relationship Management (CRM) system in the world. M5 shares this philosophy and has applied the same principles to the telephone system. Sales and service representatives live on the phone where conversations generate the information that drives revenue and customer loyalty. The repository and management instrument for that information is Salesforce.com. M5Connect for Salesforce.com unifies the data and enhances the functionality of both applications.
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M5 Networks Launches Live Answer Service Metric
January 10, 2012
Introduction
Live Answer Service Metric is a KPI (Key Performance indicator), allowing M5 customers to measure how often their staff are picking up their phones as opposed to letting calls going to voicemail. This metric was once only available to advanced contact centers is now available to the entire enterprise. (read article)
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Hard Day’s Delight: A School Of Rock, At The Office
January 10, 2012 - NPR
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Rochester telecom firm has its own “school of rock”
December 30, 2011 -
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10 Predictions For How The Workplace Will Change In 2012
December 19, 2011 - Business Insider
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Shoestring Ventures -
What are they saying about M5 Networks?
M5 performs exactly as they said they would and exactly as we hoped. Voice is central to Aquent's success and we believe we have a partner that can support and facilitate our ongoing growth.